National Inventory Certification Association – Education and certification for industry professionals

A common goal of most associations is to provide guidance, set standards, and positively support their membership. NICA embraces the philosophy of being a self-managed association. Members hold themselves and each other accountable to ensure the public is served with integrity, respect, and confidentiality.

Professionalism

  • Promote professionalism through products, services, and interaction with others.
  • Fulfill all obligations in a respectful and business-like manner.
  • Conduct business in a manner that will not denigrate this industry or other inventory professionals.
  • Support all industry professionals for the common good of the industry.
  • Promote competency and professionalism through continuing education.

Integrity

  • Display honesty and integrity in all business and personal relationships.
  • Answer all questions truthfully and honestly prior to, during, and after services rendered.
  • Offer services only for which I am qualified, and make every effort to refer a service professional for those I cannot perform.
  • Promote and advertise services honestly.
  • Respect the intellectual property of others and not use this proprietary information without permission.

Confidentiality

  • Honor the trust expected of an inventory professional.
  • Take precautions to maintain all customer information in a secure manner.
  • Do not disclose information about customers (i.e., data, photos, reports, etc.), in verbal or written form.
  • Do not sell, share, trade, or otherwise provide customer databases to other companies or individuals.
  • Publish customer testimonials only with their written consent.

Customer Service

  • Serve customers with respect and courtesy.
  • Arrive at the scheduled time, prepared to complete the task promptly and efficiently.
  • Complete all projects within the agreed-upon timeframe and deliver the finished product on time and in the format expected.
  • Place customers’ needs first.
  • Strive to exceed customer expectations.

 

Each member of NICA asserts that they will abide by this Code of Ethics, established to be the industry standard for best business practices.