For most business owners, the end of the year usually means reviewing their Business Plan. Two key areas most concentrate on are setting new goals and adjusting areas for improvement. Thinking about your business image is a key element when reviewing your successes in the past year.

One of the NICA and industry Code of Ethics is Professionalism. This helps provide a focus on being professional, establishing the way you will conduct business with clients, other business professionals, and those with whom you network.

Two key items in the Code of Ethics under the category of Professionalism are worth remembering when putting your business plan for 2020 together:

• Fulfill all obligations in a respectful and business-like manner.
• Conduct business in a manner that will not denigrate this industry or other inventory professionals.

What can you do to improve or add to your current policies and procedures to show your high regard for professionalism?