CustomerServiceWe are pleased to announce that the course Customer Service has recently been added to the curriculum. There have been many conversations with members requesting this topic because it is such a crucial part of being a responsible and respectable company.

Good customer service (or lack of it) is commonly a topic of discussion when an individual or company does not provide the type of service expected. It is the desire of the Inventory Industry organizations to ensure that this industry succeeds in the area of exceptional customer service. To ensure the successful outcome of client experiences, we provide standards through courses such as this Customer Service Course and also through the established Code of Ethics.

You will be introduced in this course to methodologies that should aid you and your business in the development of a Customer Service Plan & Strategy that will help you offer positive customer service experiences to everyone you work with. Though created with the inventory industry in mind, all service-based small business owners will benefit from this knowledge.

Set in three modules, this online, self-paced course was written by Johanna Curtiss, CEO of the Inventory Institute, for the National Inventory Certification Association’s Continuing Education Program. The content outline is as follows:

Module 1 – Customer Service 101

  • Definition of customer service
  • Customer service is critical to your business
  • Who is your customer and what do they want?
  • Industry standards for customer service

Module 2 – A Customer Service Focus

  • Communication
  • Determine the format your customer prefers
  • Documentation
  • Methods of communication by customer type
  • Skills and characteristics

Module 3 – Customer Service for the Inventory Industry

  • Market segments
  • Guaranteed satisfaction
  • Outstanding customer service

Three (3) CEUs are awarded upon successful completion of the Customer Service Course. These CEUs can be applied toward your certification or renewal of your designation. The cost is $90 for non members; NICA members receive a 50% discount when applying the member discount code.