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Module 1 Quiz: Customer Service
You'll need to correctly answer at least 8 of the 10 questions below (at least 80%) to progress to the next unit.
Question #1: Customer service experiences can be either positive or negative.
Question #2: Being known to provide excellent customer service helps you stand apart from others who provide the same service that you offer.
Question #3: Time management has nothing to do with customer service.
Question #4: Internal customers are not important.
Question #5: It’s not important to provide your customer with information relating to how you are going to perform their inventory (your process), because they just want it done.
Question #6: External customers is the only client group that requires you to ensure you are providing excellent customer service.
Question #7: There is an industry standard in the Code of Ethics for customer service.
Question #8: As long as you follow a standard, your customer will have an outstanding customer experience.
Question #9: It isn't important to be able to label whether a customer is internal or external. The importance is in recognizing the many types of customers you serve.
Question #10: This course can be used as a guideline in the development of your own customer service plan.
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