Module 1: Customer Service 101 Sorry, but you're not allowed to access this unit. Module 1 Quiz: Customer ServiceYou'll need to correctly answer at least 8 of the 10 questions below (at least 80%) to progress to the next unit.Question #1: Customer service experiences can be either positive or negative. True False Question #2: Being known to provide excellent customer service helps you stand apart from others who provide the same service that you offer. True False Question #3: Time management has nothing to do with customer service. True False Question #4: Internal customers are not important. True False Question #5: It’s not important to provide your customer with information relating to how you are going to perform their inventory (your process), because they just want it done. True False Question #6: External customers is the only client group that requires you to ensure you are providing excellent customer service. True False Question #7: There is an industry standard in the Code of Ethics for customer service. True False Question #8: As long as you follow a standard, your customer will have an outstanding customer experience. True False Question #9: It isn't important to be able to label whether a customer is internal or external. The importance is in recognizing the many types of customers you serve. True False Question #10: This course can be used as a guideline in the development of your own customer service plan. True False 0% Twitter Facebook Google+ LinkedIn