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Module 2 Quiz: A Customer Service Focus
You'll need to correctly answer at least 8 of the 10 questions below (at least 80%) to progress to the next unit.
Question #1: Texting is one of the more acceptable methods to communicate with your customers.
Question #2: Face to Face communication is considered the best method of communication for reaching your positive customer experience goals.
Question #3: Contracts, statements of work, and quotes should include a lot of legal verbiage that shows the customer that you mean business and that you are serious about taking legal action if they don’t abide by your contract.
Question #4: Business cards are used as forms of communication.
Question #5: It is considered excellent customer service to change the services you offer slightly to accommodate a specific client’s needs.
Question #6: Knowledge offers confidence, which in turns transfers confidence to the client and allows you to focus on offering excellent customer service.
Question #7: “Listening” allows you to potentially hear something important that may make the inventory process go more seamlessly.
Question #8: Being efficient with your time is mindful of the customer, therefore showing “good customer service” skills.
Question #9: Problem resolution skills are important to achieve excellent customer service.
Question #10: Providing details to your client has nothing to do with customer service.
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