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Module 3 Quiz: Customer Service for the Inventory Industry
You'll need to correctly answer at least 8 of the 10 questions below (at least 80%) to progress to the next unit.
Question #1: Customer service, in and of itself, is a somewhat ‘generic’ term.
Question #2: If you see a collection that could potentially use an appraisal, while performing a home inventory, offering appraisal services to them, providing a quote and managing the process could aide in the customer viewing their experience as excellent.
Question #3: Not every client is a good match and therefore, sometimes it might not be a good idea to take them on as a client because there might not be a way to make that project successful.
Question #4: When performing a retail inventory, it’s important to never speak with anyone, focus on what you’re doing by taking your time, and working slowly.
Question #5: When performing a loss related inventory, you should allow extra time to listen to your client.
Question #6: When performing a business inventory, you should expect to check in with your point of contact at least every hour.
Question #7: Wherever possible, while performing a retail inventory, if something is out of place, put it back in its place to assist in your efforts of providing excellent customer service.
Question #8: Adding additional information to a business inventory that wasn’t quoted, but may assist the client (based on the knowledge you received when you first spoke with them), if it won’t take too much additional time, should be done to assist in their perception of your providing excellent customer service.
Question #9: It is not a good idea to identify your weaknesses and sometimes even share that information if it involves something you are unfamiliar with.
Question #10: You should capitalize on your strengths every chance you get to aide in taking a customer experience from satisfying to outstanding or excellent.
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