Downloadable products are non-tangible goods; therefore, we do not issue refunds once the order is processed. We do understand, however, that there can be causes for non-delivery situations that might hinder your receipt of the product. These include download interruptions from your internet provider, e-mailing issues, or difficulty unzipping a product.
If you experience any issue that prevents you from receiving your purchase, contact us within 48 hours so we can provide alternate delivery options.
Send an email to firstname.lastname@example.org with the subject line “DOWNLOAD DIFFICULTY”. In the email, include your name, date, the product you attempted to purchase, and the issue you experienced. We will respond via email with a solution that will fulfill your order.
Call the NICA office at 717-827-6422. If we were unable to answer the phone, please leave your name, phone number, date, and product you attempted to purchase. We will return your call with a solution that will fulfill your order.