Customer Service & Education Survey Results

Time for FeedbackWe thank all who responded to the short, 3-question survey. The results are tabulated, and we are happy to provide the feedback we received. Following are the questions and the answers you provided.

Are you a member of NICA?
71% of respondents stated they are members and 29% are not members of NICA. We appreciate that even those who have not chosen to join the association and seek certification are showing an interest in the industry.

If you contacted NICA via phone or email, how was your issue handled?
Customer satisfaction is extremely important to us, as we seek to serve the industry with quality and friendly service. Those who have contacted our office either by phone or email gave a 100% approval rating! We are proud of this, and will continue to strive to keep this as the normal way to do business.

Please describe the courses and certification exam.
The majority agree that the online, self-directed courses and the certification exam are neither too difficult nor too easy. One respondent felt it was too easy.

We were pleased to learn that you are happy with the “good mix of topics.” An area we need to address is offering more topics, as 29% indicated this need. Our goal is to introduce at least 2 new course per year, and the Project Management course will certainly cover a new learning opportunity.

Some of the course requests are:

  • Basic bookkeeping and accounting specific to the home inventory industry
  • Loss inventories
  • What you need to know and how to get started
  • Collections inventories

We will most likely include this question in an upcoming survey so we can learn the preferred topics by the majority of our certified an non-certified industry professionals.

One of these suggested courses (Collections Inventories) has already been pitched to an industry professional. We will take the other suggestions under advisement as we begin our planning for the final quarter of 2016 and first half of 2017.