As life returns to somewhat “normal” again, people will be seeking services for their homes and businesses. As a result, you will now be focusing on scheduling appointments.
This means that you will most likely be competing against other services that many have put off.
As you speak with prospects, referral sources, and current clients, consider stressing the most important feature of a service business – a Code of Ethics. Also, include this information when posting on your social media pages.
Two key elements of the industry Code of Ethics are within the category of Customer Service. Detail how you provide excellent customer service, stressing the following points:
- Place customers’ needs first.
- Strive to exceed customer expectations.
By implementing these two items with every interaction, you will gain trust and earn referrals.